Legal Documents

Documents regarding terms of service, acceptable use and all other policy and agreements.

Anti Spam Policy


Introduction
BudgetHosting is a hosting department of EN Technologies Pte. Ltd.
EN Technologies Pte. Ltd. (“EN”, “We”, “Us”, “Ours” or "The Company") maintains zero tolerance for use of its network or services by EN's Customer ("You","Your") and their End-User in any manner associated with the transmission, distribution or delivery of bulk email, including unsolicited bulk or unsolicited commercial email, or sending, assisting, or commissioning the transmission of commercial email that does not comply with the USA CAN-SPAM law and Singapore Spam Control Act (Chapter 311A).

The Policy
1. It is your obligation to ensure that all email send by you, or on your behalf, directly or indirectly passing through the server from your account, does not violate any law. We take all spam complaints as valid unless we are provided with valid and strong proof.
If you are unsure of the provisions of USA CAN-SPAM law, please click here: http://www.ftc.gov/bcp/edu/pubs/business/ecommerce/bus61.shtm.
If you are unsure of the provisions of Singapore Spam Control Act (Chapter 311A), please click here: http://statutes.agc.gov.sg/aol/search/display/view.w3p;ident=78a8b6af-11fa-40a9-961d-a1b61008d377;page=0;query=DocId%3A%22d203f33c-c724-470f-be83-29dc43b699d6%22%20Status%3Ainforce%20Depth%3A0;rec=0#legis

2. You must not use any of our services or network to send out SPAM. In addition, all e-mail sent, or caused to be sent, to or through our network or services must not:
          a. Use or contain invalid or non-existent domain names.
          b. Use a third party's domain name, or be relayed from or through a external party's equipment, without permission of the external party.
          c. Use or contain invalid or forged email headers.
          d. Use other means of deceptive addressing.
          e. Employ any technique to otherwise misrepresent, hide or obscure any information in identifying the point of origin or the transmission path.
          f. Contain false or misleading information in the subject line and content.
          g. Fail to comply with all the policy described in this document.
          h. Otherwise violate EN's Terms of Service, Acceptable Use Policy and any other EN policies.

3. EN does not allow harvesting, mining or collecting of email address or any other information from or through its network other then via Opt-In method from customer's website which is allowed.

4. EN does not permit or authorize any attempt to use its network or services in a manner that could damage, disable, overburden or impair any aspect of any of our services, or that could interfere with any other party's use and enjoyment of any EN's product or service.

5. EN will monitor all traffic to and from our servers for SPAM. Customers suspected of using EN servers or network for purpose of sending spam will be investigated and dealt with accordingly. We assume all SPAM complaints as valid unless provided with valid and strong proof to prove otherwise. EN reserve the right to immediately suspend, terminate or cancel any offending website or account sending spam without any refunds of payments.

6. EN does not allow open relay in all servers or servers in our network. Ignorance of the persence or operation of an open email relay will result in account cancellation or suspension of subscribed services.

7. EN deloys multiple layers of anti spam filters. If the incoming email is sent from a blacklisted IP address, it is Customer's responsbility to contact sender to resolve the blacklist issue before sending to customer again. EN will not cancel use of email spam filter to cater for any blacklisted IP.

8. If EN believes that unauthorized or improper use is being made of our network, or any product or service, it may, without notice, take such action as it, in its sole discretion, deems appropriate, including blocking messages from a particular domain name, mail server or IP address. EN may immediately suspend, terminate and/or cancel any account on any product or service which it determines, in its sole discretion, is transmitting or is otherwise connected with any e-mail that violates this policy.unau

9. EN reserves the right to suspend, terminate or cancel any or all services provided to Customer without any notification when they have violated any term or conditions of our policy.

10. EN reserves the right to charge such Customer an administrative fee equal to S$100.00 per each piece of SPAM sent.

11. To report an incidence of SPAM, please let us know at http://www.budgethosting.com.sg/report_abuse.php

12. Unauthorized use of EN's network in connection with the transmission of unsolicited e-mail, including the transmission of e-mail in violation of this policy, may result in civil and criminal penalties against the sender and those assisting the sender, including those provided by the USA Computer Fraud and Abuse Act (18 U.S.C. §1030, et seq.), Singapore Spam Control Act (Chapter 311A) and other country, state and federal laws.

Last Updated: 20 July 2015